Onboarding Specialist

Department: Operations

Location: Ottawa


GoFor is hiring for an Onboarding Specialist to set up our customers up for long-term success by managing the implementation process for our new accounts. As an Onboarding Specialist, you will drive adoption and customer value by delivering a world-class, on-time, and value-oriented onboarding experience.

You’ll be doing things like:

  • Lead the implementation of many new fulfillment customers concurrently
  • Communicates and manages internal and external onboarding requirements and expectations with customers and internal stakeholders
  • Align customer expectations and the GoFor solution
  • Manage customer expectations effectively
  • Keeps record of customer interactions and completed setup steps in our CRM system (Salesforce.com)
  • Develop an intimate understanding of customers’ businesses and strategic objectives
  • Design and execute against detailed project plans to ensure on-time delivery
  • Assist in the design and optimization of various onboarding programs
  • Coordinate cross-functional resources and input (Customer Success, Operations, Engineering, Sales)
  • Mitigate project risk by communicating clearly and escalating internally when appropriate
  • Establish strong, lasting relationships with key customer stakeholders

Who you are…

  • BA/BS degree or equivalent
  • Excellent interpersonal and written communication
  • Ability to manage multiple priorities in fast-paced environment with flawless execution; working collaboratively with cross-functional teams
  • Analytical mind with creative problem-solving abilities
  • Love of data, and a thorough understanding of how data-driven decision making transforms a product or business
  • Extreme attention to detail with excellent writing and editing skill
  • Always innovating; never satisfied with the status quo
  • Ability to work independently with self-direction and with team members on joint tasks and initiatives
  • Strong work ethic with high energy and willingness to learn on the job

If you’re interested in helping us shape the future of construction at GoFor, click the “Apply Now” button to submit your application. Please address your application to HR.

Apply now

Or, know someone who would be a perfect fit? Let them know!